Using NUS extra for discount - can't register new NUS card

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Using NUS extra for discount - can't register new NUS card

mr_shankly
Newbie

Trying to use my nus card for the 4.99 unlimited offer but says I have already card reigstered - this is a replacement card for the original that was lost.

 

Thanks

1 Reply

Peter__
Community Legend

Hey! Welcome to the community 🙂

I would suggest you get in touch with the customer services team directly using the online contact form and they will be able to look into this a little further for you. If the card has the same number as previously then be aware the card is only valid for 12 months of discount. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

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