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Using family plan abroad

Using family plan abroad

My Question or Issue

 I am a member of a family plan in Brazil but I am currently in Germany and I could not use Spotify. So, I read that I should change the country in order to be able to use it. I did it. But now the freaking thing is in German (which I have not even a clue) and it says that I have a free plan and it is not true because my brother and I pay for our family plan. I just want to use it while I am here. What should I do? 

 

Plan

Family Plan

Country

 Brazil

Device

Mototola

Operating System

Android 

Reply
1 Reply

Oi @mivicintin, tudo bom?

 

Durante o período em que vc está aí na Alemanha, a forma de pagamento do plano foi alterada? 

 

Quem é o Administrador do plano, vc ou seu irmão? A conta dele está funcionando normalmente? Há outros membros?

 

Quando clica no link abaixo, qual o status da sua conta?

 

https://www.spotify.com/br/account/overview/

BittencourtSpotify Star
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