VODAFONE TURKEY+SPOTIFY

[MEHTAP]

Hi,
I was using an activated promotion from Vodafone spotify premium; Since yesterday my account was premium and suddenly premium account validiation has been failled. I spoke with customer support team Vodafone Turkey to help me to fix it but they told me to there's nothing to deal with. They say i have a valid premium account facility through them and they say the problem comes through Spotify, need to speak with you. That's why I am reaching you out. 

I think there is a problem with Spotify Turkey. May you contact me to see what happened to my suscribtion, please?

Thank you. 

Mehtap 

[Maxim]

Hey @MEHTAP,

Since your subscription is managed through Vodafone, I'd recommend reaching out to them again so they can take one more look at this.

Thanks!

[MEHTAP]

Vodafone TR says that Spotify has problem on your account and responsible who can solve this issue. They can not help me out. 

[Maxim]

If you're seeing Free but Vodafone have confirmed you should be seeing Premium, I'd recommend checking out this article: https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/. It's possible you have two accounts, and you're logging into a Free one!

If that doesn't help however, let me know and i'll keep on helping 🙂

[MEHTAP]

Thanks Maxim :)) I have only one account which is loggin in by facebook. I have followed the process in the link and even i have reset my password with my email id. Still not showing premium account. What should I do? 
I called the Vodafone again, they say the problem is from Spotify, nothing do with Vodafone TR. 

[Maxim]

I'd recommend reaching out to Support so that they can take a look at this issue as well 🙂

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[MEHTAP]

Thanks alot Maxim. I wrote them, i hope they will fix it.