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Verified artist - connected profile name has changed, can't change it back

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Verified artist - connected profile name has changed, can't change it back

Hi guys,

 

Our account https://play.spotify.com/user/thesunpilots was created solely for use with the verified artist "The Sunpilots" (https://play.spotify.com/artist/41cuZUA6uQ5XzOrvR4cpvP). Until yesterday the profile name was correct. However I just connected my facebook account in to try and get a profile picture to show up and now the profile name has changed from "The Sunpilots" to my facebook name. I've disconnected it from facebook, but it hasn't changed back. Now if someone searchs for The Sunpilots (https://play.spotify.com/search/The%20Sunpilots) or clicks "View spotify profile" on our Artist Discography page, it takes you to the profile (which is correct) but it has my name on it instead of the band's.

 

Can you please change the profile name for https://play.spotify.com/user/thesunpilots back to "The Sunpilots"? We would like to promote it via our social media, and start creating playlists for our fans to follow, but we can't do this until it's fixed. It's also going to cause confusion when fans search for the band name.

 

One last question, how can we send you the correct profile photo and banner / bio info for the Artist Discography page?

Thanks again.

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I would suggest you get in touch with Artist Services and they will be able to lend you a hand to get this sorted:

http://www.spotifyartists.com/contact-us/

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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3 Replies
Marked as solution

I would suggest you get in touch with Artist Services and they will be able to lend you a hand to get this sorted:

http://www.spotifyartists.com/contact-us/

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Thanks Peter - they sorted it out for us.

Excellent! 🙂

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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