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Hi @Barbiegraves88,
Welcome to the Spotify Community, we're here for you!
Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook, just send them a private message with your account's email address and username.
You can also use our Contact Form to get email support.
We hope this can be solved pretty soon.