Very frustrated

[Jkibbetson]

There is no idea. Your website is horrible and there is no reference to phone support. I was attempting to move from Premium to family and will now cancel everything. Very frustrating. Good luck

[Jacob · Accepted solution]

Hey @Jkibbetson, thanks for coming to the Spotify Community!

If you would like to contact Spotify support, the easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. You can also use the online contact form on this website if you would prefer to communicate by email. They usually respond within 48 hours.

Please let me know if there's anything else I can do for you 🙂