Vodafone Spotify Partnership issues

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Vodafone Spotify Partnership issues

Xenoous
Casual Listener

Hi there,

 

I've just come to the end of my contract with Vodafone & I've taken out a new 24m contract with them, with 24 months Spotify Premium, however I can't seem to cancel my premium subscription so I can activate my Vodafone entertainment pack.

 

First attachment - Spotify telling me my subscription is dealt with via Vodafone.

 

Second attachment - Vodafone telling me I have no subscriptions active...

 

Can a Spotify rep help?

 

Cheers.

spot1.JPG
Spot2.JPG
1 Reply

Re: Vodafone Spotify Partnership issues

Rock Star 22
Rock Star 22

@Xenoous

 

If you're paying through your mobile provider, it's them who manage the service, since it's them who charge you for it in the first place.

 

Your Spotify account gets linked to your mobile number and that's it. No payment info is recorded in Spotify's systems, and therefore no charges can be made by them.

 

 Seems like an issue Vodafone should correct, but you can contact Spotify's customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

osorniosRock Star 22
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