Vodafone cancelled my Premium Account

[davidgmoore81]

Can someone please help as I am being driven mad by poor customer service...

Vodafone asked me to download their My Vodafone app, they said that if I did so, it would give me an extra 1Gb of data each month... therefore I did!  That is when things got annoying, as what they didn't tell me, is that by doing that, my contract changed on their systems and automatically sent a cancellation to Spotify, even though I am still paying £9.99 a month and MyVodafone says that I have Spotify Premium.

As I have proof that I have made payment and Vodafone show that I should have access to Spotify premium, I think it's Spotify that needs to change their systems to reflect this... but how do I get in touch with Spotify and why have I needed to do all this work, when none of it is my fault!?! Aaaarrgghhhh!!!

[Robert_W]

Hello davidgmoore81,

For help please contact spotify support @SpotifyCares on Twitter or Facebook.  If you do not have Facebook or Twitter please use  this contact form.

[davidgmoore81]

That was no help! Thanks for nothing

[Robert_W]

Hi davidgmoore81,

Sorry to hear you are still having issues. 

I will now esculate your issue and reply back soon.

Thanks for your patience.

[Robert_W]

Hi davidmoore81,

Please can you reach out to Vodafone directly as they should be abe to help you as they manage the subscription on the concerned account. 

I hope it get's resolved for you soon.