Vodafone entertainments package

[Chris22366]

Hi  

I had an account through Vodafone I then renewed my account with them but when I subscribed it gave me another account loosing all my playlists which I had carefully chosen and started a new account ? If I Try and go into my old account it seems blocked  ? And my subscription paid through them as part of my package will only let me use my new account with no music in it ? How do I get my old account back and get this paid through my Vodafone account ? Any ideas ? 

[MauriceMV]

Hey @Chris22366,

You will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you further with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible. Please note that it can take up to 48 hours to get a reply.