Vodafone.es

[sofobyx]

Im supposed to have the full account because of them, and first of all my account has a weird name and its not mine haha and secondly its not premium, can you help me out? ive used the iphone and a desktop in the navigator and its not working properly

[Alejandro_C]

Hey @sofobyx, welcome to the Community!

We've had a look at your account and can confirm that no Premium subscription hasn't been activated by Vodafone. We'd recommend getting in touch with them directly so they can assist you. For any other account issues, get in touch with us via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

Hope this helps.