Vodafone spotify account

[Shaamil2]

Hi,

I was already a Spotify Premium account holder and my subscription went back to basic at the start of the year.

I then signed up to a new Vodafone contract and received 24months Spotify Premium as part of the bundle. I followed the link in the email and successfully signed up to Vodafone enabled Spotify Premium. 

Three - four days later, my Spotify account went back to basic, and the desktop application stated my subscription has just ended, etc. 

Having just spoken to Vodafone's technical support team, they have advised that they can see the spotify premium is 'active' for my user account. Evidently this is not the case.

They have provided me with an authorisation code and asked me to contact Spotify and referencing this code. I have done that via the contact form but extremely frustrated at this process.

Has anyone ever had this before and/or can Spotify team sort this out asap please. I pay extra per month with Vodafone beyond the data usage I really need, in order to have Spotify for 24 months.

[Ox1]

Hello!
Sorry for the inconvenience 😞 Please contact Spotify support using Facebook or Twitter.
Have a great day!

[Shaamil2]

I've contacted Spotify via their contact form and have also posted her - is that not sufficient?

[Ox1]

This is a public forum and I don't work for Spotify, so I am not able to help you, unfortunately. It takes up to 48 hours for them to reply.

Have a great day!