Vodafone spotify premium upgrade not working

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Vodafone spotify premium upgrade not working

col_todd
Newbie

I previously had spotify premium and it worked.

 

I got an upgraded vodafone package with free spotify premiun.

 

as instructed i cancelled my subscription, and followed vodafone link to get free spotify.

 

Spotify account is now only standard and not premium

 

Vodafone customer service suggessted reinstall app... useless.

 

 

1 Reply

Maxim
Spotify Star
Spotify Star

Hey @col_todd,

 

I'd recommend getting in touch with Spotify Support so that they can check out your account, and also one more time with Vodafone to ensure everything’s up and running smoothly from their end.

 

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/SpotifyCares

 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star
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