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Want to buy Premium but can't change country

Want to buy Premium but can't change country

My banking is still in the UK so all my cards are from there, however I can't pay using my UK card because physically I am in Colombia. I understand (kind of) the predicament of charging me UK price (even though I'm not getting a UK salary anymore) but my card is rejected and I can't change my country. 

 

What am I supposed to do?

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1 Reply

Hey there @edga, I’m sorry you’re going through this issue but I’d recommend you contact support and explain your situation as they are able to manage your account. 

 

You can contact support by filling this online contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/
If you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it says it is no-reply) and an agent will get back to you as soon as possible.

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