Announcements

Help Wizard

Step 1

NEXT STEP

Want to swap to another family account but wont let me

Want to swap to another family account but wont let me

Just wondering why it wont let me change from one family account to another, saying this

 

Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the account that you want to join to the Family plan.

 

Then i log in and it says this again

Pls help am currently paying for 2 family accounts till this is sorted

Reply
1 Reply

Hey danielmudge!

 

I've checked and can see your account is an admin of a Premium for Family plan. 

 

To join another family account, you'll need to cancel your subscription and revert the account to Free. 

 

To cancel your subscription:
1. Log in to your account page at http://www.spotify.com/account/.
2. Click Subscription, in the menu on the left.
3. Click 'cancel your subscription' and continue through the steps.
4. Enter your password and click CANCEL MY SUBSCRIPTION to complete.


Your account page now shows the date you’ll return to the Free service. 

Suggested posts