Wanted to join family trial, had to go premium and got charged for both!!

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Wanted to join family trial, had to go premium and got charged for both!!

Casual Listener

Tried to sign up for Family Plan.  Had to take out Premium and was charged.  Also been charged for Family plan when its supposed to be a 3 month free trial.  Please help fix this.

Plan

Premium/Family

Country

NZ

Device

Pixel 3a / Dell PC

Operating System

Android/Windows 10

 

My Question or Issue

How do I get refunded for Premium charge when I am on the Family Plan??

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Re: Wanted to join family trial, had to go premium and got charged for both!!

Rock Star 12
Rock Star 12

Hey, @stevenb23 
Welcome to Spotify Community and thanks for reaching out here!

Firstly, the Premium trial, in any modality, is for users who haven't gotten the Premium subscription ever. In your case, I suppose that you've subscribed for the Premium and then, tried to subscribe for the Family trial, but you've lost the eligibility to join the trial when you've subscribed to the Premium plan previously.

In your situation, I don't think you will be able to receive a refund... However, if you want, you may reach the Customer Support out anytime. 

And you can get more information about the refund policy here:

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

hezorgRock Star 12
Help others find this answer and click "Accept as Solution".
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Solution!

Re: Wanted to join family trial, had to go premium and got charged for both!!

Rock Star 12
Rock Star 12

Hey, @stevenb23 
Welcome to Spotify Community and thanks for reaching out here!

Firstly, the Premium trial, in any modality, is for users who haven't gotten the Premium subscription ever. In your case, I suppose that you've subscribed for the Premium and then, tried to subscribe for the Family trial, but you've lost the eligibility to join the trial when you've subscribed to the Premium plan previously.

In your situation, I don't think you will be able to receive a refund... However, if you want, you may reach the Customer Support out anytime. 

And you can get more information about the refund policy here:

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

hezorgRock Star 12
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Wanted to join family trial, had to go premium and got charged for both!!

Casual Listener
Thanks for your help - was really easy once you supplied the contact link -
couldn't find it yesterday. They've refunded the charges 🙂


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Re: Wanted to join family trial, had to go premium and got charged for both!!

Rock Star 12
Rock Star 12

Hey again, @stevenb23 

Thanks for keeping us in the loop and glad to hear this did the trick.

Don't hesitate to give us a shout if there's anything else we can help with. We'll be happy to lend a hand.

Have a great day 🙂

hezorgRock Star 12
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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