Was Spotify Hacked?

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Was Spotify Hacked?

Edited
Music Lover
‎2017-10-12 11:06 AM

This has my login and password.  Whats up Spotify?  Got anything to say?

 

 

 

***Link removed for security reasons***

12 Replies

Re: Was Spotify Hacked?

Concert VIP
‎2017-10-12 11:47 AM

This is most interesting.  I was hacked yesterday. I was listening to Spotify at the time, so hacker didn't have chance to change password, although they did convert my Premium account to Family Premium, increasing my Spotify Premium Student Subscription from £4.99p/m to £14.99p/m and inviting one of their friends to the service (which I managed to cancel).  Spotify Help chat basically told me they needed to close my account and that I'd have to re-apply for Premium Student, which is entirely unjust as my discount was due to run until March 2018, yet Spotify no longer accept NUS Extra Cardholders for student discount.

 

I can't see my username/email/password on the list though (password was Lastpass generated), which makes me wonder if there are more data dumps avialable or on the way?

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Re: Was Spotify Hacked?

Edited
Top Star
‎2017-10-12 04:12 PM

Hey folks!

That doesn't sound right. I've passed this on to the right folks. In the meanwhile, could  you try the steps from this article to secure your account? Let me know how you get on! :)

 

Have a great day!


Happy holidays! <3

Re: Was Spotify Hacked?

Concert VIP
‎2017-10-16 02:14 PM

Hi there, any update please?  Seeing these Spotify username and password data dumps online would indicate that it's not the user's who're compromising their own data, but Spotify themselves.

Re: Was Spotify Hacked?

Top Star
‎2017-10-16 03:30 PM

Hey @SpirituaLee!

The right folks are aware of this. Spotify can assure that their platform and user records are totally secure. Account takeovers usually happen because of a breach on another service. If you use the same password for several services, they all have the potential to be compromised if one has a security breach. That's why it might show up in these 'pastes'. Let me know if you have any other questions.

 

Have a great day!


Happy holidays! <3
1 person liked this

Re: Was Spotify Hacked?

Concert VIP
‎2017-10-16 03:55 PM

I maintain discrete credentials for each site I hold an account with, and it's only my Spotify account that has been used illegitimately.

 

Quite why Spotify doesn't offer two-factor authentication in this day and age is a mystery to me.

Re: Was Spotify Hacked?

Top Star
‎2017-10-16 03:58 PM

Hey @SpirituaLee!

 

I understand your frustration. I recommend following these steps to keep your account secure. Also, I recommend adding your vote to this idea, if you'd like to see 2-FA on Spotify. Let me know if there's anything else.

 

Take care! :)


Happy holidays! <3

Re: Was Spotify Hacked?

Concert Regular
‎2017-10-16 04:10 PM

@jb262 can you share this link with me in private, my accout got hacked on friday and I need to see if im on the list.

Re: Was Spotify Hacked?

Concert VIP
‎2017-10-16 04:53 PM

Sorry, I won't be sharing it with you.

Re: Was Spotify Hacked?

Edited
Concert Regular
‎2017-10-16 06:18 PM

If it is publicly available the harm is already done. By now all these accountshould've had their passwords reset by spotify. 

 

Since two days I try to find out why my account was hacked as I use only facebook  (with 2 factor auth enabled) to access it, yet still someone was able to use my spotify.

Hackers were unable to change my email as it can be done only through facebook.

 

All I get in reply from spotify's support is "change your facebook password" without any information what actually happened.