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I signed up for a trial. I was charged $9.99 for premium. Now I want to cancel. However, there is no way to cancel. My account shows that I have a free subscription.
So, if I have a free subscription and I am being charged $9.99/month (one month only at this point), how do I cancel?
I cannot seem to find an email or phone number to use to contact spotify. Any suggestions on how to resolve this problem will be appreciated. As a last resort, I can cancel my credit card so spotify will stop charging me, but I'm hoping for an easier solution.
Thanks!
HB
Hi, and welcome to the community!
I suggest you submit an online contact form; and someone at Spotify can stop the payments and refund you if necessary.
If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.
Anthony 🙂
Thanks for the pointer to the online form. Looks like other people are being billed by Spotify with no way to cancel as well. I have filled out the form and hopefully spotify will resolve soon. Will report back here when they do. -billb
Spotify quickly changed my account to "Premium" and denied they had billed while my account status was "Free Subscription." Either an innocent mistake, or a questionable business practice, don't know which, but the fact that they denied it happend is somewhat disappointing.
HB
@hellobill wrote:
Spotify quickly changed my account to "Premium" and denied they had billed while my account status was "Free Subscription." Either an innocent mistake, or a questionable business practice, don't know which, but the fact that they denied it happend is somewhat disappointing.
HB
Disappointing for Spotify! Do you want me to escalate it at all to see if the staff can dig a bit deeper for you?
Anthony 🙂
Thanks for the offer Anthony! No, no need to escalate it, but it does make me feel good to know that I can if needed. Cheers! -billb
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