We are currently not able to redeem this code

[Esenese]

Yesterday I bought a code in a store and when I tried to upgrade this was the message I got... I´ve tried atleast 5 times...

[user-removed]

David,

How much time you think that this problem are going be solved?

Tks

[Cj]

Help NOW?

[hellodanzi]

Still have this problem, 6 hours later..

[Cj]

I have been waiting in 7 HOURS!

[hellodanzi]

Poor us, can they please help us???? I want to use my premium now..

[maatae]

just wanted to jump on the wagon and say that I'm also having this exact problem....have there been any solutions?

[gardset]

Maybe needless to say I got the same problem? Going out to sleep in a tent for some days now, and I really need the OffLine mode with premium, but my 3 month Spotify premium doesn't work (We are currently not able to redeem this code).

There has to be a problem, because I bought it two days ago, and I have done this many times, so I'm sure I'm doing it right...

[Peter__ · Accepted solution]

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@gardset wrote:

Maybe needless to say I got the same problem? Going out to sleep in a tent for some days now, and I really need the OffLine mode with premium, but my 3 month Spotify premium doesn't work (We are currently not able to redeem this code).

There has to be a problem, because I bought it two days ago, and I have done this many times, so I'm sure I'm doing it right...

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Hopefully, the team will be able to help you out here, as was said before this is being investigated 🙂

I would hope that full functionality will return at some point today. 

Peter

[LizzanGoransson]

I have the same problem too.. 

[Cj]

Please help! Been waiting in 17 hauors now..

[hellman92]

i have the same problem, bought a code from "pressbyrån" yesterday! when i try to write comfrim the code it only says "We are currently not able to redeem this code"

[hellodanzi]

I also bought mine on Pressbyrån.. Nothing helps..

[tori1983]

I have the same problem as the rest of you,

I have tried to redeem my Premium-code(-s) trough my iPad, iPhone, on my PC (both Explorer and Firefox), and nothing works.

The code itself is recognized, but the error pops up when i try to confirm the Premium Subscription..

I have two different codes that I have bougth on different stores / dates, and no one of them works.

Seems that there is a bigger - underlying - problem.

Hope you can fix this soon! 🙂

[hellodanzi]

I've also tried everything, different computers, ipads, iphones, and with different browsers. I'll try to get a new code today..

[Cj]

I bought in 7 ELEVEN NORWAY.

[Cj]

NOW IT WORKS:)

[aurorasoraa]

Now my code wont even work getting inn!!!!

Do something!!!

I am sick of waiting!!!

I have waited longer than Cj did!!!

[Peter__]

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@aurorasoraa wrote:

Now my code wont even work getting inn!!!!

Do something!!!

I am sick of waiting!!!

I have waited longer than Cj did!!!

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As Per posted here earlier today this is currently under investigation and will be solved as soon as possible.

A little patience is needed today 🙂

Peter

[aurorasoraa]

I have sent the code a long time ago... reply???