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We can't process your payment

We can't process your payment

davidmsim

Plan

Free/Premium

Country

Spain

Device

iPhone 11 Pro Max and PC

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I have received an email saying you can't process my payment: "We can't process your payment. We're having some trouble collecting your Spotify Premium payment. Please take a moment to review your payment details and double-check that there is money in your associated account."

I have been using the same card for at least two years. It hasn't expired and there is plenty of money in the account. 

 

When I logged into my Spotify account, it was showing an old card. (Why??) I changed it back to my current card, but it says: "Oops, something went wrong. Please try again or contact our support team."

Reply
1 Reply

Luan

Hey, @davidmsim 
Welcome to Spotify Community and thanks for reaching out here!

Initially, I recommend that you take a look at this support article and try to perform the tips pointed out there:

Keep me posted and let me know if it doesn't help.

Regards,

Luan

LuanSpotify Star
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