Announcements

Help Wizard

Step 1

NEXT STEP

We live in Liechtenstein / Our creditcard is from a german bank

We live in Liechtenstein / Our creditcard is from a german bank

I already upgrade my account to a family account

and i already paid from my german paypal-account.


Now i can`t add my family members because we live in Liechtenstein,

and i already changed the country at the profil.

also i changed the payment in creditcard, but this also is from a german bank.

Reply
1 Reply

@andreadubbelman hallo, sorry to hear you're having issues with your family plan,

 

The quickest way to contact spotify directly is via here or @SpotifyCares on Facebook or Twitter.

 

If you let them know as much as you can about your problem - your operating system, spotify version, how you're connecting (i.e. wifi), how long you've had this issue, and the steps you've taken to resolve it - they can have a look on their end and sort this out ASAP.

 

Let me know if you need help with anything else!

Suggested posts