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What do I have to do to get some help around here?

What do I have to do to get some help around here?

I've tried the help threads, I've PM'd mods, I've sent a contact form and gotten one response that fixed nothing and replied to it twice. I've sent them security information to merge accounts and still no help.

 

 

Is there a number I can call to get this fixed?

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7 Replies

Hey!

 

As it currently stands Spotify do not offer telephone support. 

How long ago did you reply to the customer services email? If it has been more than a few days, if you post your case number here I will gladly escalate this to the staff and see if someone can check the progress of it. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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No case #

 

 

This is the content of the email to which I received and responded accordingly.

 

 

Hi there,

Thank you for getting in touch.
I am sorry to hear you are having this trouble.

It appears you have accidentally created a duplicate account during the Facebook integration, which is interfering with your original account. This is nothing to worry about, as it can be removed.

I have located a duplicate account, but if you could please provide us with a few details, we'll delete it from our system, to save any future hassle.

- Date of birth
- The last four digits of your payment card

Look forward to your response,

Kind regards,

Jamie Wiltshire

Spotify Customer Services | Cambridge

Follow our customer service team @spotifycares for all things Spotify.

If I'm not available, anyone else on our dedicated Spotify team can read my notes and help you.

This e-mail (including any attachments) may contain information that is confidential and/or privileged. It is intended only for the recipient(s). If you have reason to believe that you are not the intended recipient of this e-mail, please contact the sender immediately and delete the e-mail from your computer.

Unless this is the case #

 

 

 

ref:_00DD0pxIW._500D0KsQ0F:ref

How long ago was it that you replied?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

On friday morning.

It could just be taking the team a while to reply.

I will escalate this to the forum staff anyway to look into for you.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Hey again 🙂

 

I have just been told that your case is still open and an advisor is queued to reply to you shortly. Keep an eye on your inbox 😉

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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