What happened to my main Spotify account? My other one is working fine

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What happened to my main Spotify account? My other one is working fine

Yaderix
Newbie

Plan

Free/Premium

Country

USA

Device

Asus zenfone max pro m1

Operating System

(Android)

 

My Question or Issue

 

My account was working perfectly fine a few minutes ago . Now , when I try to play a song , it wasn't playing. Only way I could play songs was through shuffle play . I can't just go to my liked songs or playlist and play a song of my choice. My other account is working perfectly fine , the main account is having this problem. I restarted my phone , uninstalled and reinstalled Spotify and it's still having this problem. I'm not a premium user for both accounts but one is working fine and the other isn't , help.

What my main account looks like :

 

https://imgur.com/gallery/w5v0Hih

 

What my other account looks like :

 

http://imgur.com/a/8vptrlF

 

Screenshot_20200202-172030.png
Screenshot_20200202-172152.png
2 Replies

Billy-J
Rock Star 24
Rock Star 24

Hey @Yaderix, thanks for reaching out to the Community!

Sorry to hear this.

In this case, I'd recommend getting in touch with Customer Support here, who can take a closer look.

 

Have a nice day 🙂 

Billy-JRock Star 24
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Jose_M
Rock Star 15
Rock Star 15

Hello @Yaderix!

 

Unfortunately, being able to play music on demand is a Premium feature so if you have a free account you will only be able to choose songs in some playlists. As far as the playback issues, I'd recommend having a clean reinstall of the app follow these steps.

Jose_MRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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