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What have you done with my account??!?!?!

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What have you done with my account??!?!?!

user-removed
Not applicable

I have been a paying Premium subscriber for several months, and was being billed $9.99 a month. Now, as of February 10, there is a charge on my account from Spotify for $119.88, and I am completely unable to access my account on my PC or on my Android phone. My playlists are gone, I can not log into my Spotify account on the website using my Spotify username, and I can't get anyone from Spotify to respond to my Contact Us submission. This is NOT OK. I did not authorize a charge of $119.88, and since you have no LIVE customer support, I am unable to get answers from anyone. 

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Re: What have you done with my account??!?!?!

Spotify
Spotify

Hi Erpowers,

 

We can help sort this out---please have a look at your inbox as I've just sent you a direct email regarding your account. 

 

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