PC / Oneplus X
Win 10 / Android
My Question or Issue
I'm writing from this newly made account in order to solve the issue with my actual one.
There was a recent Spotify update which was uploaded to both my Win10 and Android devices. As a result I needed to log in again with my account. For one reason or another the log in failed due to wrong account / pwd combination.
I tried to recover the password, but the email isn't coming through. The recovery website does confirm the mail has been sent, so the account email is valid. I have checked that other mails do go through and that there are no messages in spam folder.
My problem is that the main account is a Premium one and now not only can I not access it, I also pay for the service which I can't access.
How can I get someone to check that the mail is really being sent? If that is too much to ask, then how can I quit the Premium from that account without logging into the account?
Solved! Go to Solution.
Hey there @deSnaques,
Thanks for getting back in touch with these details.
No worries! In this case, the best way to reach out to us is throught the link found in this Spotify Answer. If that doesn't do the trick and you're still prompted to login, we'd suggest giving it a try in an incognito or private window in your browser instead.
Keep in mind that you'll need to enter the username/email address your Spotify account is registered with so our support team knows which account you need help with. You'll also need to enter the email address you'd like us to contact you on.
Let us know how it goes :)