When I login another username and picture appears!

[bernylr1984]

Plan

Premium

Country

Mexico

Device

iPhone 8Operating System

(iOS 10,

My Question or Issue

 Hi, when I logged in all my playlists where gone and another username appeared  *yet i entered with my username and password* I have recovered my playlists and changed the password, removed the link to facebook and entered again my facebook details, yet when i open spotify with my new password it still says another username and his picture appears.

What can i do?

thanks!

ps, i'm attaching the photo of my username and the photo of the user that appears when i login with my details onto spotify.

[musicajet]

Hi @bernylr1984 and welcome to the community,

well that isn't cool...

You can check this article

You've already done some of the steps, first try the other steps and if that doesn't work send the contactform

Good luck and have a nice day