When ordering gift voucher "payment failed" twice, but money taken by Paypal?!

[dhiller]

Hello,

I just tried to order a gift code as a birthday present.

The first time I tried to order, Paypal site tried to redirect me, and Spotify site said "Something went wrong with the payment".

"OK", I thought, "they will have rolled back the transaction" and tried to order another time, same thing happened again. Now Paypal E-Mail tells me both payments have been completed successsfully and the amount has been taken twice?!

Please get back to me as fast as possible tomorrow morning to get me my money back and send me my gift card! I don't want to show up empty handed!

Thanks, Daniel

[dhiller]

I got two receipts now, so looks like at least I have the chance to cancel the second order. All in all this situation is really anoying!

[MattSuda · Accepted solution]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.