Where is my premium

[felix1403]

I buy 3 months of premium but after the free month I was no longer premium

[musiccornercv · Accepted solution]

Hey felix1403! How strange. Let's see what we can do about it. First you should try these steps: 1. Check your subscription page. Your status should be Premium. 2. If you're on Premium, try signing out and back into the app. 3. If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details. If you've tried all the steps above, please click here. https://community.spotify.com/t5/custom/page/page-id/HelpFlow-Account We'll then take you through a survey to point you in the right direction: