Where is my premium?

[Spaarkzz]

Hi everyone. I just bought today Premium for students. The problem is that I don`t have premium but money have been taken. What Am I supposed to do?

</mod snip payment details>

[Daisy]

Hey @Spaarkzz.

Welcome to the Community!

If we’re unable to verify your student I.D, then unfortunately you won’t be eligible to claim the Student Discount. In this instance, any charges will show on your statement as ‘pending’ or 'processing.' This means your bank has put a temporary authorization on the funds, but no money has actually been taken. Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank.

Thanks! Have a nice day 🙂