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Why I bought the premium but my account still shows that I'm using free?

Why I bought the premium but my account still shows that I'm using free?

It still deducts my money monthly but I can't cancel it.
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1 Reply

Hi there, welcome to the Spotify community!

 

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it - did you get one?

 

If so, please double check if you're logging in with the correct credentials.

 

Besides, you can check here if you have more than one account (and logging in the wrong one).

 

Let me know if this helps 😊

BittencourtSpotify Star
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