Why I can't invite my family to my premium

[Lylli10]

One of my family isn't verify the account and she can't use my premium family plan even I have invite her again. The invitation mail already send but when she fill out her information, the system told that she can't use. I try it several times.

Plan

Family Premium

Country

 Thailand

Device

Iphone8 plus

Operating System

iOS 12

[Bittencourt]

Hi @Lylli10, welcome to the Community!

I'm sorry about that. Could you please ask her to try again, this time using different browsers in her computer? It's also important to clear cache/cookies before.

Let me know if this helps!

[Lylli10]

I tried it on computer browser already and it won't help... 

[xoholo]

Hello @Lylli10,

Thanks for reaching out to the Community!

Why don't you try reading this FAQ or contact Spotify support if you still need help by clicking on the link and following the instructions below.

https://support.spotify.com/us/contact-spotify-support/

When you reach there select

Subscription -> Premium for family.

You'll be sent to a page with an article that solves most common family premium errors. If your problem still persists, you can scroll to the bottom of the page and select "I still need help".

You'll then be taken to a new page that lets you contact Spotify support directly and they're sure to sort this out for you!

Goodluck! Keep us updated 🙂

[user-removed]

Hello, Please make sure that the location in her Spotify settings is the same as yours.