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Why I'm not getting the same promo offer as my friend?

Solved!

Why I'm not getting the same promo offer as my friend?

This morning my friend got an email that said something like "we miss you and we want you back", and offered him 3 months of premium for $6.00USD. He forwarded the email to me and when I click the link it redirects me to the regular 1 month for $6.00USD premium price. Why is this? Can I do something about it? 

FWIW, we both got the past 3 months/$1.00USD promo a while back.

 

Thanks. 

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Marked as solution

@user-removed

 

Those promos are probably personalized for use only by the intended user.

 

In any case, contact customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

They'll probably give you a more accurate answer.

Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from a no-reply address) and one of the customer services agents will get back to you.

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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2 Replies
Marked as solution

@user-removed

 

Those promos are probably personalized for use only by the intended user.

 

In any case, contact customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

They'll probably give you a more accurate answer.

Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from a no-reply address) and one of the customer services agents will get back to you.

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Yeah I did that, and they explained to me why I'm out of the reach of the promo. Thanks!

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