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Why am I getting ads when I’m paying $14.99 per month.. was told ad free !

Why am I getting ads when I’m paying $14.99 per month.. was told ad free !

I dislike ads that’s why I signed up … seems a waste of money as so many ads, 3 in a row at times!! I’m considering cancelling my subscription as it’s not what is advertised on Spotify ads!!
I’m paying for Premium.. ad free listening!!
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1 Reply

Hi there! Thanks for writing.

 

My first suggestion is that you check if your account is really on Premium, by clicking on the link bellow:

 

https://www.spotify.com/account/overview/ 

 

If it says Premium, can you tell me if those adds are shown while you're playing music or podcasts?

BittencourtSpotify Star
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