Why am I paying for Premium?

[bridge12]

At least half of the songs thatcome up from a search are unavailable.  This wasn't always case.  Please explain and advise.

[Joe]

Hi. Can you give an example of such a search so I can see if this happens to me too? What device are you using, by the way?

[bridge12]

I searched for The Great Gatsby Soundtrack for the Baz Luhrman Movie. I used a Microsoft Surface.

[Peter__]

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@bridge12 wrote:
I searched for The Great Gatsby Soundtrack for the Baz Luhrman Movie. I used a Microsoft Surface.

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What error message are you getting? 

If its saying content is not availble in your country, then this FAQ outlines why that might be. 

Peter

[bridge12]

No. Half the songs are greyed out and unavailable.

[Joe]

If you set "Hide unplayable tracks" in your client's preferences, you won't be troubled by greyed out tracks any more. Which country are you in by the way?

[Liam]

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@bridge12 wrote:
No. Half the songs are greyed out and unavailable.

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If you try and play them, what does it say?

[bridge12]

Nothing, they just don't play

[Liam]

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@bridge12 wrote:
Nothing, they just don't play

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There will be a bar at the top saying why they don't play when you double click the track. What is it?