Why am i being charged more than Americans

[user-removed]

To Spotify,

Why is it that in the United Kingdom i am charged £9.99 but if i was in America i would be charged $9.99 for the same service?

Also you continue to charge me twice a month and not reply to my messages but this is nothing new to you.

Regards

Andrew

[Pete]

Hey there,

We'll definitely take a look at this for you. Do you have a case number for your support request? If you could get back to me with this, I'll ensure we reach out to you by email asap!

[user-removed]

Hi Pete,

Thankyou for the reply. As no one has replied and assigned a case number i do not have one. Are you able to supply me with a customer support contact number or address this issue yourself now i have made you aware of it?

[Pricilla]

Hey there,

Can you please send me or @Pete a private message with your email address?

We'll chase up your case.

Thanks!

[user-removed]

After my private messages someone did respond fairly quickly via email, sadly after offering me a choice of solutions for being charged twice a month they have failed to achknowledge my replys. It has been 6 days now and i have sent 3 replys each without response.

Am i better off sending letters via Royal Mail?

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[MattSuda]

If you have a case number from support, please post it here. The numbers you posted is not a case number.

I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.

[Teresa]

Hello @user-removed! 

Apologies for the delay, I'll make sure someone reaches out to you shortly.

Regards,

Teresa.