Why am i being charged?

[Riolio]

I have a FREE account but I have been charged £9.99! Why ???

[Tom]

Hey @Riolio,

It seems that you may have a second account. Fret not, this happens more often than you might think, and we’ve even got a handy flow-chart to help you solve this conundrum.

[Riolio]

This doesn't help. As I don't use Spotify. 

Can I cancel my account/s please and how possible is it to get a refund for the charge as I would of never chooses to pay for this. 

Thanks 

[Robert_W]

Hey @Riolio,

If you believe you are eligible for a refund, please get in  contact with Spotify support and they can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

And for Spotify's refund policy please see:

https://support.spotify.com/uk/account_payment_help/payment_help/refund-policy/

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