Why can't I cancel my premium subscription?

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Why can't I cancel my premium subscription?

plong0
Newbie

Hello I am part of a family plan but wish to cancel it.  I am not the owner of the subscription.  I have followed the instructions to "Cancel Premium" on my profile page and it says to me "your premium will end on the next date" but it doesn't.  I have tried a few times already and still I am stuck on the family plan.  What can I do to actually cancel it?

 

1 Reply

Re: Why can't I cancel my premium subscription?

Rock Star 15
Rock Star 15

Hey there @plong0,

thanks for posting in the community !

 

It will be possible to ask the owner to remove you from the plan. 

This is the quickest and most efficiante way.

 

In case you can't reach the owner, it's best you reach out to support using this contact page and have them take a closer look for you.

OneByBooRock Star 15
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