Why can’t I use two accounts at once?

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Why can’t I use two accounts at once?

Ol12
Casual Listener

Plan

Free &Premium

Country

U.K. 

Device

(iPhones)

 

My Question or Issue

I have premium and my wife a free account. When one of us starts playing music, the other one’s account stops playing.  This happens whether we’re both on WiFi or one on 4g.  We have separate email addresses. 

Why can’t we play simultaneously?!

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

OneByBoo
Rock Star 19
Rock Star 19

Hi @Ol12,

no problem !

 

Could you please make sure each of your account's overview states one Free subscription and one Premium subscription ?

 

In addition, could you disconnect your WiFi on both devices and try using an alternative one to see if it helps ?

 

Thanks for your cooperation 🙂

OneByBooRock Star 19
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Note: I'm not a Spotify employee.

View solution in original post

6 Replies

OneByBoo
Rock Star 19
Rock Star 19

Hi there @Ol12,

thanks for reaching out !

 

What you describe should bot interrupt your accounts while playing music.

 

Therefore, just to be sure the two of you are logged into your own accounts and not the same one (which may cause this issue) I would recommend you both visit your account overview page here and click "Sign Out Everywhere".

 

Then, each one logs back in with their own credentials and checks if the issue continues.

 

Let me know how it goes 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Ol12
Casual Listener

Thank you for such a quick reply!  That didn’t fix it though. Do you have any other ideas?

 

Solution!

OneByBoo
Rock Star 19
Rock Star 19

Hi @Ol12,

no problem !

 

Could you please make sure each of your account's overview states one Free subscription and one Premium subscription ?

 

In addition, could you disconnect your WiFi on both devices and try using an alternative one to see if it helps ?

 

Thanks for your cooperation 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Ol12
Casual Listener

Thank you, that’s great!  Something in disconnecting both from WiFi (and restarting both phones after logging out of everything) and reconnecting seems to have fixed it.

 

 

OneByBoo
Rock Star 19
Rock Star 19

Hi @Ol12,

 

Glad to hear it all works now !

 

Feel free reaching out to the community anytime 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Ol12
Casual Listener

Thank you, it’s much appreciated!

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