Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
My Question or Issue
I have premium and my wife a free account. When one of us starts playing music, the other one’s account stops playing. This happens whether we’re both on WiFi or one on 4g. We have separate email addresses.
Why can’t we play simultaneously?!
Solved! Go to Solution.
no problem !
Could you please make sure each of your account's overview states one Free subscription and one Premium subscription ?
In addition, could you disconnect your WiFi on both devices and try using an alternative one to see if it helps ?
Thanks for your cooperation 🙂