I just noticed this too. It is misleading. Why can you use 2 devices on Netflix for about the same price but I can't use 2 devices on spotify simultaneously? Netflix also says "personal use" but they allow 2 devices active at the same time. Why do you say you can use 3 devices and download 3333 songs but you can't use them at the same time. Ridiculous. Might switch to something else over this.
Try logging into both, your wife's and your Spotify profiles on your browsers here with your emails. Your usernames will be displayed after each one login.
After that, each of you should check the status of your subscriptions. If everything looks ok, logout of the app in your devices, and be sure to use that username (each one should have a different username), instead of your email addresses, to login to your accounts. Those are the ones with the Premium features.
Hope it helps. 🙂
osorniosRock Star 23
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Lets start asking the important questions like when can we get the ability to stream the same music to multiple devices on the same network. This is rediculous that we can't have this and there has been literally no explanation. WHY DOES SPOTIFY HATE WHOLE HOUSE MUSIC?!
This was actually easy. First I created email adresses to everyone in the family, and then I send out invitations to each one. Finally I created new accounts on Spotify for them. We can now play multiple devices whenever we want. Now the price increase to family account is well worth the money!