Why did I get a family subscription upgrade when I have not asked for it?

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Why did I get a family subscription upgrade when I have not asked for it?

drawgas
Casual Listener

I've got charged for Family subscribtion instead of a Premium. I have not changed my plan and when I've check - another account as my family it showed spotify support.

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Re: Why did I get a family subscription upgrade when I have not asked for it?

Rock Star 14
Rock Star 14

Hey there @drawgas,

thanks for posting !

 

Please visit this help page to initialy locate all accounts listed under your details.

In addition and after you've used the first link, visit this official "Refunds" help page.

 

When visiting it, please scroll down and choose the right definition of the issue you're having and follow its steps.

 

Let me know how it goes :)

OneByBooRock Star 14
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
3 Replies
Solution!

Re: Why did I get a family subscription upgrade when I have not asked for it?

Rock Star 14
Rock Star 14

Hey there @drawgas,

thanks for posting !

 

Please visit this help page to initialy locate all accounts listed under your details.

In addition and after you've used the first link, visit this official "Refunds" help page.

 

When visiting it, please scroll down and choose the right definition of the issue you're having and follow its steps.

 

Let me know how it goes :)

OneByBooRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Why did I get a family subscription upgrade when I have not asked for it?

drawgas
Casual Listener

Already solved by Spotify support as a hijack case, but thanks for the help

Re: Why did I get a family subscription upgrade when I have not asked for it?

Rock Star 14
Rock Star 14

Hey @drawgas,

 

Happy to hear it all worked out fine.

 

Enjoy Spotify :)

OneByBooRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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