Why did I get a family subscription upgrade when I have not asked for it?

[drawgas]

I've got charged for Family subscribtion instead of a Premium. I have not changed my plan and when I've check - another account as my family it showed spotify support.

[OneByBoo · Accepted solution]

Hey there @drawgas,

thanks for posting !

Please visit this help page to initialy locate all accounts listed under your details.

In addition and after you've used the first link, visit this official "Refunds" help page.

When visiting it, please scroll down and choose the right definition of the issue you're having and follow its steps.

Let me know how it goes 🙂

[drawgas]

Already solved by Spotify support as a hijack case, but thanks for the help

[OneByBoo]

Hey @drawgas,

Happy to hear it all worked out fine.

Enjoy Spotify 🙂