Announcements

Help Wizard

Step 1

NEXT STEP

Why do I still get the join premium spotify...no adds...and I am paying 19.99$ monthly?

Why do I still get the join premium spotify...no adds...and I am paying 19.99$ monthly?

 
Reply
1 Reply

Hey @lindamanunui,

 

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In it, the Spotify username you're paying for is shown:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use that username to login to your account. It's the one with the Premium features.

 

You can login to the website with that username to check the status of your subscription, and your receipts.
osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts