Why have I been charged twice?

Why have I been charged twice?

Ousman
I hav been charge twice this month, n I don't understand why...? First charge: Spotify P01FFFC456 Second charge: Sportify P0200961BA   I only have ONE account, can somebody fix it so I either don't pay next month or get the payment back as soon as possible...! 
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5 Replies

Jacob

Hey @Ousman, welcome to the Spotify Community!

Were the charges on the same day or did the occur at different times?

Looking forward to your response 🙂

Ousman

The same day

Jacob

@Ousman,

 

Either the second charge will be canceled soon, or it will count towards your subscription next month, so you don't have to worry about your money disappearing! If you'd prefer to get a refund for one of the charges this month, all you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

Ousman
Do you have the possibility to see if I have 2 active accounts? 

Robert_W

Hello Ousman,

 

We would not have access to your account information. 

 

But if you follow the link Jacob gave you Spotify will be able to take a look into that for sure.

 

 

Let us know if we can help with anything else!

Robert_WRock Star 11
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