Why in my family plan theres another account as the owner instead of mine?

[s3_gd7y-bod0l]

Plan

Premium

Country

México

Device

iPhone 5s and Hp laptop

Operating System

Windows 10

My Question or Issue

I wanted to invite my sister to the family plan and she got rejected and my little brother appeared as the owner of the plan. I am the on who pays for the plan so we can have Premium, but I don't know why my little brother appeared as the owner
And when I checked on my computer my account appears as the owner.
Why does this happen?
And why does my sister keeps getting rejected of the family plan?

[Bittencourt]

Hey @s3_gd7y-bod0l, thanks for writing!

You probably subscribed to the Family plan using your credit card as the payment method, but ended up using your brother account to do it.

About your sister, sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!