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Why is it impossible to change your password?

Why is it impossible to change your password?

I have tried over and over to change my password so I could either change my payment method or cancel. It is impossible to change it because you ask for the password that I have forgotten which is ridiculous. All this trouble and I'm ready to say the heck with spotify and cancel completely.

Sincerely,
Not a happy customer
Reply
7 Replies

I completely agree! The point of "forgetting a password" means you can't type it in to change the password! It's a stupid catch-22 that is frustrating beyond compare. If you find an answer, let me know. Otherwise, see ya later, Spotify. I can't remember my log in information and you make it impossible to retrieve!

I have just posted a request to Support for help with this.

 

It is so daft it defies credibility. What ****** designed the system?

Allexyjulane

 

Sorry to hear that you are experiencing these problems.

Your best bet is to email support@spotify.com with your username, Name, Email, Post Code (for ID) and explain the problem that you are having.

 

They have always been very quick to respond to any issues that I have had.

Hello!

 

When you are on the page that asks for your old password, try to log out and then go to this page.

What's a Spotify Rock Star, and how do I become one?

Check album availability here

@Christoffer is spot on here. If you are being asked for your old password when trying to reset it is because you are still logged into the Spotify website. 

 

Clicking on your name at the top and selecting logout then going to the link above should let you request a reset.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

I type in a new password but it then asks for current password which of course I have forgotten! What use is that?

When you are on that page where you type in your new password, try to log out and then go to this page

What's a Spotify Rock Star, and how do I become one?

Check album availability here

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