Why isn't anyone helping?

[beccaboosh]

I reported weeks ago that my starred tracks and playlists have disappeared. I have tried everything on here to rectify things to no avail. Is it because I am a Spotify Free user that nothing is being done?

[gatemaster99]

Hi!

in my opinion you can forget to get "Help" or "Support" from Spotify.

I wrote around 10 emails to support in the last 4 weeks and up to now I did not get any answer.

They now why they don't publish a phone number.

In other communities a read from a lot of similar cases, where no help came from spotify, so the users finally deleted their account.

I will now give them a last chance by writing to a german IT magazine where I tell them about my experience with the - in my opinion - non-existing Spotify support.

They have a good product, they are too far away from the customer.

Wish you good luck.

Michael

[Sam]

Beccaboosh - I can only see a couple of emails in our system, both from today. Did you email in from a different email address? Do you mind telling me what it is? I'll delete it as soon as you respond.

Gatemaster99 - I understand my colleague has just got back to you, so please keep an eye on your inbox.

[beccaboosh]

No one has got back to me (I've just checked my inbox and junk) I did everything suggested on the help forums and noticed that some were receiving help that way. As far as I can remember I mailed using the form in the help section before I posted in a thread here a fortnight ago. The email address would be the same I use for my account

[Sam]

Ok cool. I've just emailed you back. We may need a few more details to find those missing tracks.

[gatemaster99]

Hi,

I did not get any reply on one of my mails.

Your german support really needs improvement.

//gatemaster

[gatemaster99]

More than 2 weeks ago from my first contact to spotify support I still did not get ANY reply.

I really can say, Spotify German Support is the worst I have ever seen in my opinion.

Unbelievable. Never seen something like that.

I now have reply from german computer magazine Heise CT. They will write an article about my experience.

[meahtenoha]

Hi Gatemaster99- My colleague has just sent another email your way. 

Please have a look in your personal inbox (as well as your SPAM) for that message--thanks!

[Manoucho]

In my case the notification service didn't work with me so I wasn't aware they had helped me, but they actually had.