Why music starts playing from a from a different device that isn't even mine...

[BryceN]

Whenever I go to play music on my device it pops up and says "Now Playing On Web Player(Chrome)", I once used this device for music then I deleted it. So why is my account still being used by a device that I don't even have in my possession anymore? It is annoying because it changes my song or skips my song as if someone else is in control of my account.

Plan

Premium

Country

United States

Device

IPhone 7s

[JBayudz · Accepted solution]

Hello there, my friend!

Thank you for raising your concern out here in the Community!

In regards to your issue, it's not just as if someone's in control. Someone out there is probably in control. It's best to reach out directly to Spotify Support. They can be reached through their Twitter @SpotifyCares ( https://twitter.com/SpotifyCares?s=09 ) or through the online SpotifySupport ( https://support.spotify.com/us/contact-spotify-support/ )

* Note that if you are going submit a contact form (instead of sending a DM on Twitter), make sure to check your inbox and junk folder for an email from Spotify.

[JBayudz]

.

[BryceN]

Why can I not access my account now after using the support line for Spotify? They locked my account and this **bleep** after I pay for premium and the service they lock me out of my own account

[BryceN]

The problem was ressolved, huge thanks to Mark Lester Q. He was a excellent representative and recovered my account along with solving he problem. Th

[JBayudz]

It's good to hear that everything's fine now. Enjoy the music!!