Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hello 🙂
I have sent a request with it : https://www.spotify.com/fr/about-us/contact/contact-spotify-support/, where I wrote (in French because I'm French) that I want to delete my account because I will recreate one other with a new email address (<<SNIP>> is the older one, coming from my old facebook account email deleted now). I precised that for the answer to reply to this temporary email : <<SNIP>> . Two weeks later, no more reply from spotify... I have sent the same request today, but I want to know why it doesn't work... It is very urgent !
Thanks for reading (and sorry for my poor English)
[Edit - Email Address Removal - Peter]
"Do you have the reference number for case you sent in?"
Sorry, I don't understand 😕 What is it ?
And what can I do more to delete it ?
The reference/case number is an 8 digit number which will be in the automated email reply (normally in the subject line beside a #).
I've also hidden those email addresses in your post from the public, just to stop you getting spammed. 😉
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
The problem is that I have no access to my old email which is linked to this spotify account (in fact I deleted this email long time ago). I have a new temporary email in facebook but the older email is still the account mail.
So I can't receive the automatic reply... 😕
Ah sorry for the hassle here, would you be able to submit another form using this page making sure you use a working email address and let us know the case number here so we can get it chased up for you?
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Thanks ! I'll do it now !
Do I write it in French or in English ?
@user-removed wrote:
Thanks ! I'll do it now !
Do I write it in French or in English ?
Totally up to you 😉
Pretty sure Spotify do support in both languages, although if you can you might get a faster reply in english!
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Finally I wrote it in English 🙂
The number is # 00888637
@user-removed wrote:
Finally I wrote it in English 🙂
The number is # 00888637
I'll ask the team to put a rush on that for you. 😉
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Thanks a lot !!!
I just want to know if the account is now well deleted, I can't check because if I log-in with Facebook it will create a new account ^^
Thanks
@user-removed wrote:
I just want to know if the account is now well deleted, I can't check because if I log-in with Facebook it will create a new account ^^
Thanks
You should get a confirmation email or a post here from a member of the Spotify team when its done 😉
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
My account is not deleted...
When I go to the web player, it log in me automatically to the account...
I haven't received mail to the temporary email address.
What can I do ?
I didn't get a reply to my escalation topic either, I've just bumped it for you.
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Thanks a lot for you help until now Peter !!
What can I do and about how long do I must wait ? (it's a little urgent...)
Thanks a lot !
There is nothing much else we can do other than wait patiently unfortunately!
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Ok, but when it will be done, where do I receive the mail ? On the temporary eail or the old one ?
You will normally get a post by a member of the Spotify team on this topic, as well as a reply to whichever email address you put in the first box when you filled in the contact form after this post.
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…