Why my family member can not join me to be spotify premium with the same address?

[chengchen]

I have a spotify premium account and I send a invitation letter to my family member. However my family member can not join this premium even with my address. Can anybody tell me why? or how can I ask the spotify team?

[MonicaM_Bogota]

Hi, @chengchen!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.