Why my wife can´t joint the family subscription.

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Why my wife can´t joint the family subscription.

nachomachetes
Newbie

Can some one explain me why my wife can´t join to our family subscription.

Spotify keeps asking her for the adress, even she put the adress we have and we have used befor she´s unable to join and use spotify.

 

This service SUCKS!!

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Re: Why my wife can´t joint the family subscription.

Jacob
Community Legend

Hey @nachomachetes, thanks for coming to the Spotify Community!

 

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else :)

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Re: Why my wife can´t joint the family subscription.

Jacob
Community Legend

Hey @nachomachetes, thanks for coming to the Spotify Community!

 

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else :)

Re: Why my wife can´t joint the family subscription.

fernibe
Newbie

I have the same problem and nobody cares!!  Just give you 48hrs or I´ll cancel my suscription....

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